L1111 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope

L1111 (referred to herein as "we", "our", or "l1111") operates a trusted online Sports Betting platform for members in Bangladesh. We believe that every member's privacy is a fundamental right.

This Privacy Policy is designed to inform you — what data we collect, why we collect it, how we use it, and how securely it is kept. This policy applies to both the www.l1111.biz website and the l1111 mobile app.

This Privacy Policy applies whenever you create an account on l1111, place a bet, or simply browse the website. Please read it carefully. If you have any questions, feel free to reach out to our support team.

2 What Information We Collect

L1111 collects information in two ways — directly from you and automatically while you use the platform.

Directly Collected Information:

Automatically collected information:

• IP address and device information (operating system, browser type)
• Platform usage patterns — which pages you visited, how long you stayed, and which markets you placed bets on
• Login Time & Location Data
• Browsing data collected via cookies and tracking pixels
• Transaction History — deposit, withdrawal, and betting records

3 How Your Data Is Used

L1111 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: For registration verification, login security, and account protection.
• Service Delivery: To process bets, determine outcomes, handle payments, and issue bonuses.
• Identity Verification (KYC): To fulfill legal obligations related to the prevention of financial fraud and money laundering.
• Customer Support: To address your complaints and inquiries.
• Security: To detect and prevent fraudulent activity.
• Marketing: To send you relevant offers and promotions, with your consent.
• Legal Obligations: In compliance with regulatory authority directives.
• Platform Improvement: To analyze usage patterns and improve service quality.

L1111 will never use your data for any purpose beyond those stated above. You will be notified before your information is used for any new purpose.

4 Data Sharing & Third Parties

L1111 does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

• Payment Processors: To process bKash, Nagad, Rocket, and bank transfer transactions.
• Identity Verification Service: To complete the KYC process.
• Law Enforcement Agencies: Under a court order or government directive.
• Technology partners: Infrastructure provider for platform operations.
• Responsible betting organizations: For self-exclusion database verification.

L1111 does not share your data with any advertising networks or data brokers.

5 Cookies & Tracking Technologies

L1111's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Cookie Types:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, layout).
• Analytics cookies: To collect platform usage statistics. These can be disabled.
• Marketing cookies: To show you relevant offers. Used based on your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent l1111 from functioning properly.

6 Data Retention & Deletion

L1111 retains your information only for as long as it is needed to provide services or meet legal obligations.

• Active accounts: All data is retained for as long as your account remains active.
• Closed accounts: Financial and transaction data is retained for up to 5 years.
• KYC Documents: Retained for up to 7 years from the date of the last transaction.
• Marketing information: If you opt out, your data will be deleted within 30 days.

7 Your Rights

L1111 respects your data protection rights. You have the following rights:

To exercise these rights support@l1111.bizemail us at . l1111 typically responds to requests within 30 days.

8 Protection of Minors' Data

L1111 strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• If there is any doubt, a National ID card or birth certificate may be requested.
• If a minor's account is created by mistake, it is immediately suspended and all collected data is deleted.

9 Changes to the Privacy Policy

L1111 may update this Privacy Policy from time to time. If changes are made, we will:

• Updated policies will be published on our website.
• For significant changes, we will send a notification to your registered email or mobile number.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes means you accept the updated policy. We recommend reviewing this page regularly.

10 Contact & Complaints

For any privacy-related questions or concerns, please contact l1111:

• Email: support@l1111.biz
• Live Chat: Available after logging into the platform
• Support Hours: 7 days a week, 24 hours a day

We typically respond to privacy-related requests within 48 hours. Complex cases may take up to 30 days.